AI handles, quotes and collects by chat and by phone. It can do it 24 hours a day, or only outside your hours, and you only step in when it truly matters.

An AI salesperson that works when you decide

AI handles your clients on WhatsApp, Instagram, Facebook Messenger, Telegram and TikTok (comments): it replies, quotes, collects and follows up. It can work 24 hours a day or only outside your hours, and it also answers and places calls from your Colombian or U.S. line. It only hands the conversation to a person when it truly matters.

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AI answers WhatsApp, Instagram, Facebook Messenger, Telegram and TikTok (comments)

Can run 24 hours a day, or only outside your hours

Sells, collects, and follows up on unpaid quotes

Calls from your own Colombian or U.S. line

Overview

Imagine a salesperson who handles WhatsApp, Instagram, Facebook Messenger, Telegram and TikTok comments, all at once. It replies, shows product photos, quotes, collects cash on delivery or a payment link, and follows up with anyone who got a quote and never paid.

And not only in writing: you get your own Colombian or U.S. phone line and call your clients — and take their calls — right from Renaska. AI can answer and dial for you, or hand the call to your team.

You decide when it works: 24 hours a day, or only outside your hours (holidays included). You set it up with a step-by-step wizard, add your own rules, and test it in a simulator before turning it on.

Everything lives in one panel: each client's full history, their orders, your team's internal notes, and a "Requires attention" inbox for anything that needs a human right away. If you would rather write it yourself, turn AI off in that chat and ask it for a single reply whenever you need it.

What you can do

Every module capability grouped by area.

Channels and comments

Everything your clients use, in one panel.

WhatsApp, Instagram, Facebook Messenger and Telegram
TikTok (comments): AI replies publicly
AI replies to Instagram comments with a short public reply plus a private message, it flags negative comments, and you can turn it off per post
SMS from your own U.S. number, for clients in the US (your team answers, not AI)
Keep using the WhatsApp Business app on your phone, with your imported history
If you reply to a chat from the WhatsApp Business, Instagram or Messenger app on your phone, the AI Seller leaves it to you until you turn it back on
Coming soon: TikTok messages and Facebook comments

Broadcasts and quick replies

Message one client or many, fast.

Broadcasts by tag
Templates created and sent to Meta on all your WhatsApp lines, with a notice when Meta approves or rejects them
Custom quick replies
Quick files saved to send, up to 300 MB (heavy PDFs compress automatically, and a file too big for the channel goes out as a download link)
Templates with dynamic variables that fill themselves in with client data (name, phone, email, last order and its total, and the wholesale deadline)

Built-in intelligence

Let AI handle the repetitive work.

Voice note transcription
Automatic message translation
Reply suggestions
Under the photos, Instagram posts and stories a client sends, your team sees which product from your catalog the AI Seller recognized; in chats without AI it can ask it to analyze a photo without replying to the client.
If the AI Seller misreads a client's photo, Instagram post or story, your team corrects it from the chat (for a story, the correction applies to all replies to that same story): the AI uses the correction in that conversation and uses that correction to find that product more easily in future chats. In the AI Seller section you see how many photos it got right.

AI sells

Recognizes what they are looking for and responds well.

Shows product photos and identifies the product when a client sends one, or up to 60 at once: answers about each one. If what is in the photo is not in your catalog, it says it does not have that exact item and shows other options, without passing another product off as the same one or giving its price; if it cannot analyze a client's photo (when they send up to 4), it does not reply and hands the chat to your team
In catalogs of more than 50 products, if a client describes something in words that it cannot identify, it asks for a photo or a screenshot
Recognizes up to 4 products in a single photo, including a screenshot of your catalog, and the quantity the customer marks on each photo (if they type a different one in the chat, the chat wins)
Quotes up to 50 different products at once, each with its own quantity
If a client shares an Instagram post or reel with you —through Instagram, WhatsApp, Messenger or Telegram—, it recognizes the product: it uses the products your team linked to that post in Comments, or recognizes it from the image; if you do not carry it, it says so and shows other options; if it cannot see the post, it asks for a screenshot
Knows the variants and honestly warns when something is sold out or there are not enough units
Replies to Instagram stories when it detects purchase intent and recognizes the product shown in the story; if that product is not in your catalog, it says it cannot find it and sends your catalog so they can look for it there; if they insist on that exact item, it hands the chat to your team to confirm (without the catalog turned on, it shows other options instead)
Stories people reply to or mention you in are saved and shown inside the chat (they use your storage).
When the client comes from an ad, it shows that ad's product photo (or, if it sold out, says so and shows other options; if it does not know which product, it asks) and sends the catalog (if you have it turned on)
Sends the personal link to your catalog when the client asks for it and also without being asked, for example when they look for another style, shape or model (instead of sending loose photos); on Telegram too
When a client asks to see a type of product, it sends photos of the best sellers in stock and the catalog link opened on that category (if you use categories): one tap shows everything, and they can ask for another category. In catalogs of more than 50 products, when exploring it shows first the best sellers of the last 90 days that you have in stock
When a new client just says hi or shows general interest, it greets them and sends the web link to your catalog (if you have it turned on), without sending photos nobody asked for; it resends the full catalog only after 7 days or if the client asks
When there's a lot to say, it sends several messages, with a short pause between them
Reads the PDFs a client sends in channels that allow files; if it is their tax document (like the RUT), it saves the billing data on their record without changing their name or phone, and attaches the file; the e-invoice uses that billing address
If a customer sends you a cart from your WhatsApp catalog, the chat shows it with your products and the AI quotes it at your prices

AI collects and follows up

Does not leave sales half-done.

Follows up with anyone who got a quote and never paid
If the client says when they will get back to you ("I will let you know tomorrow"), it writes to them again at that time; if the AI only works outside your hours, it writes before your team starts
When you switch the AI to automatic replies, it picks up the chats left unanswered in the last 24 hours (with no advisor assigned)
Charges with the first method in your list; if the client asks for a link or card, it sends the link showing the total with the surcharge
Reminds them of the balance before the due date and on the day it is due, and states the term when charging the deposit
When the client sends the receipt, it notifies your team to verify it and keeps helping: if the client adds or removes products, it edits the quote and charges only the difference
After a payment it sends no sales follow-ups until there is a new quote or reservation; balance and reservation reminders continue
Collects cash on delivery, quotes shipping, and gives the tracking number
Books reservations and uses the client store credit
If you sell on Instagram or Facebook, when it sends the payment link it offers to continue on WhatsApp, and payment reminders arrive there instead (with WhatsApp connected)
Asks for the order details in the same message as the link or the account, and if the customer picks up in store or buys only services it does not ask for an address or city

Off-hours mode

You decide when it works.

Can run 24 hours a day, or only outside your hours
Choose which lines or accounts the AI Seller answers direct messages on
Or only in the chats your team hands to it, with auto-response off
Shows retail clients the wholesale price and what they need to qualify; if a client used to be wholesale and lost it, and asks about it, explains when and what it takes to get it back. If a customer says they're already a wholesale buyer and the system doesn't show it, the chat goes to your team to verify.
Leave certain clients to your team only: the AI does not reply or write to them unless someone turns it on in their chat
If a client is in their wholesale second chance, it knows and tells them the date until which they keep the wholesale price
Hands the chat to a person when the customer asks, also after hours, and tells them when they'll be attended.
Includes holidays
Returns pending chats to you when you open back up

Set up and train the AI

You tune it to your business before turning it on.

Step-by-step setup wizard
Your own business rules
A simulator to test it before turning it on
Learns from sales won and lost
Per-client memory your team can edit

Team workflow

So your team does not step on each other.

Manual assignment, or automatic to whichever agent replies
Move all of one agent's chats to another in one step, including those of someone who already left the team, along with their clients (owners and admins only)
Internal notes per conversation
Full per-client history
Panel with the client's open quotations: payment link, edit them right there (quantities, removing or adding products, and shipping) and send the updated quotation to the customer, or discard them; you can also adjust a sale already paid (manual or gateway payment: change shipping, prices or products, and charge the difference or keep it as store credit) and edit a quotation with a pending payment link (the old link is canceled and a new one is created for the new total, ready to send), add or remove products from a layaway even if it already has a deposit (the balance updates on its own), link a catalog order by its code, turn an already-paid quotation into an order without leaving the chat, and deliver a paid layaway (with permission to create and edit quotations); creating the link preloads the client's most recent quotation with the amount due (you can change it or remove it), and with your own account it gives you ready-to-send text with the details; under «Payments» you see what the customer still owes on their orders (which order and why, for example shipping added when adjusting the sale) and charge it in one tap: the text with the amount and account, or the link, is left ready in the chat
Create a quotation in seconds from the client panel in the chat with the «+» button (or with «Quote» in the «+» menu where you type the message): add products (with variants, within the available stock), choose shipping (carrier and city, or store pickup, with a saved address) and payment method (gateway or bank account, with its surcharge, or on credit for clients with a credit limit), decide whether it replaces the client's previous open quotation or sits next to it; keep it yourself or hand it to the AI Seller to finish and collect payment. It always lands on the chat's client record
"Requires attention" inbox
"Confirm payments" filter: highlights the chats where the client sent a payment receipt to review
You choose who on the team gets "Requires attention" and negative-comment alerts
Stickers, your own voice notes, in-chat client payments, and saved filters
Reply quoting a specific client message, also with a photo, file, sticker or voice note
A note in the chat when the client adds catalog products or a payment is recorded: one tap shows the quotation or the payment without leaving the chat, and anything that leads to another screen opens in a new tab
If a WhatsApp message doesn't get through, you see why and can resend it with one button within the first hour, without retyping; if it was a temporary WhatsApp glitch it may resend on its own once
Search inside messages from the last 90 days (text and transcribed voice notes) with the «Search in messages» button; amounts are found with or without dots and commas (300000 finds $300.000)

Phone calls

Your Colombian or U.S. line, dialing and answering from the browser.

Your own phone line (Colombia or USA)
Place and take calls without leaving Renaska
AI answers or dials for you, or hands the call to your team
Calls placed by the AI only go to the countries your business allows and to destinations up to US$0.30 per minute, and last up to 6 minutes by default (adjustable from 2 to 30); if more call requests than usual arrive in one hour (5 by default, adjustable), calls to leads in Appointments pause until you resume them
Choose who gets the calls on each line and during which hours; if you pick no one, it rings everyone who can answer
On iPhone, answer calls to your phone line from the call screen, even when locked and with Renaska closed, and talk through the earpiece, speaker or Bluetooth headphones; WhatsApp calls are answered inside the app (speaker or headphones)
Call history and optional recording
If someone who already messages you on WhatsApp calls you for the first time, the call goes to the same client record and you open their chat from the call
If someone asks not to be called, Renaska blocks calls to that number
Coming soon: WhatsApp calls (pending Meta review) — on coexistence lines they will keep ringing only in the WhatsApp Business app on the phone

Use cases

Three real scenarios where this module makes a difference.

Multi-channel support team

Three agents handling WhatsApp + Instagram: the conversation assigns itself to whoever replies, with shared internal notes.

Consultative sales

Full client history visible while negotiating, with automatic transcription of long voice notes.

Bilingual business

Spanish and English clients handled by the same agent thanks to automatic message translation.

Frequently asked questions

Do I need a special WhatsApp?

You connect your WhatsApp Business number to Renaska; we guide you step by step.

How much does sending messages cost?

Renaska does not charge for or resell WhatsApp messages or templates: Meta bills them directly to your Meta Business account, per delivered message by category. Starting October 1, 2026, Meta also charges utility templates inside the 24-hour window and regular non-template messages after the first 1,000 each month per phone number. AI replies are billed separately, by usage; WhatsApp calls are coming soon (pending Meta review).

How many agents can I have?

You can add as many users as you need: additional ones have a per-user cost, which you can see on the pricing page.

Can I make phone calls from Renaska?

Yes. You get a Colombian or U.S. line from your dashboard and use it to place and receive calls inside Renaska. Per-minute rates and the line cost are on the pricing page and in the FAQ.

Is there a limit to how many times AI can reply in one chat?

Yes: a cap of 150 AI replies per day in each conversation, meant to catch stuck chats. Once it hits the cap, AI hands the chat off to your team; turning AI back on by hand lifts the cap for that day.

Your business, reborn

All modules active from day one. AI working for you from the first moment.

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