Your client knows the status of their shipment: they get the tracking number, and if they ask, AI tells them how it is going.

Shipments without calling the carrier

You calculate the rate by zone, neighborhood or rest of the country, generate the label, and by connecting your DHL account, you create the DHL shipping label from the order and its tracking updates on its own; with other carriers you type the tracking number yourself. If the client asks how it is going, AI answers.

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Rates by zone, neighborhood or rest of the country
DHL shipping label created from the order by connecting your DHL account
Other carriers: you type the tracking number and status
AI answers shipping status when the client asks

Overview

A shipment is more than a field on the order: it has its own rate, label and tracking number. Shipping calculates cost by zone, by neighborhood, or as "rest of the country", with the surcharges you set, and supports cash on delivery per carrier.

By connecting your DHL account, the shipping label is created from the order with its customs data if international (import duties are paid by the buyer), the label prints as a PDF, tracking updates on its own and the client gets an «on the way» notice when DHL picks up the package. With another carrier you type the tracking number and update the status. You set delivery time per zone excluding holidays, so you never promise a date you cannot keep.

If an order ships in two parts, you log a partial shipment. And if a client asks about their order, AI checks the status and answers them, without you having to look it up.

What you can do

Every module capability grouped by area.

Rates and zones

The shipping cost, calculated before you dispatch.

  • Rates by zone, neighborhood or "rest of the country"
  • Or a price you type on each quote
  • Configurable surcharges
  • Delivery time per zone, excluding holidays

Connected carriers

Tracking numbers without messaging anyone.

  • By connecting your DHL account: shipping label created from the order, with customs if international, PDF label and automatic tracking
  • «On the way» notice to the client when DHL picks up the package
  • Other carriers: you type the tracking number and update the status
  • Cash on delivery per carrier
  • Choose which countries each carrier ships to: only these, or all except these

Shipping and dispatch

From the order to the street.

  • Shipping label generated from the order, in the size you define, with the sender's legal name and phone, and the order receipt for a thermal printer
  • Partial shipment when you dispatch in two parts
  • An order going to another country cannot be dispatched if it contains products marked «Domestic shipping only»
  • Shipment history linked to the order

AI and the client

The client knows how their order is going, no call needed.

  • AI quotes the shipping cost and gives the tracking number
  • Answers the status when the client asks
  • If the client writes from another country, the AI says yes when that country is among those of your carriers (including «Price on each quote» ones): it asks for city and country, quotes the products and hands the chat to your team to give the shipping price before charging; for other countries it kindly says no. Those clients are not offered store pickup or domestic cash on delivery
  • One email to the client when it ships
  • The AI only names the carriers you ship each delivery option with (for example, cash on delivery) and doesn't confirm others; if you also have at least one delivery option the AI quotes, «Price on each quote» carriers it does confirm for the countries you set and says your team gives the shipping price
  • A «Pick up in store» point (one of your locations or another address): it never competes on price or gets a label; the AI offers it only when the client wants to pick up, quotes with no shipping charge and says where to pick up
  • When an order for pickup reaches the last stage, the customer gets a notice that it is ready and where to pick it up (through the chat they write in, WhatsApp or email)

Use cases

Three real scenarios where this module makes a difference.

National ecommerce

Zone-based rates and cash on delivery with Servientrega, Interrapidísimo or Coordinadora from the same screen.

Partial shipment

A large order dispatched in two parts, each with its own shipment.

Door-to-door delivery

The client asks over WhatsApp how their order is going and AI answers with the real status.

Frequently asked questions

Does it handle real carriers?

Yes with DHL: by connecting your DHL account, the shipping label is created from the order and tracking updates on its own. With any other carrier (Coordinadora, Servientrega, Interrapidísimo…) you type the tracking number and update the status yourself.

Can clients see tracking without logging in?

Yes, with the tracking number they get when their order ships. And if they message you asking, AI answers with the status.

Can I attach proof of delivery?

Every shipment event supports a note with the update.

Works well with

Modules that work alongside this one.

Products & Orders

Know what each product costs you — then quote, sell, and deliver without leaving the module.

AI Chats & Calls

AI handles, quotes and collects by chat and by phone. It can do it 24 hours a day, or only outside your hours, and you only step in when it truly matters.

Your business, reborn

All modules active from day one. AI working for you from the first moment.

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